Frequently Asked Questions

We know you may have questions about our practice, treatments, appointments and what to expect when you visit us. Here are some of the most commonly asked questions to help you feel informed and prepared. If you can’t find the answer here, please get in touch with our friendly team.

Appointments & first visit

What should I expect at my first visit?

Your initial appointment will involve a thorough dental examination, discussion of your dental history, and any necessary imaging. We’ll talk through your oral health and create a personalised plan for your care

How often should I come in for a dental check-up?

Most patients benefit from an exam every six months, but we may suggest more frequent visits depending on your individual needs.

Do you offer flexible appointment times?

Yes — we provide appointments at various times throughout the week. Call us to find a time that suits you best.

Cosmetic & advanced dentistry

What cosmetic treatments do you offer?

We provide cosmetic treatments including teeth whitening, composite bonding and veneers to help enhance your smile.

Is professional teeth whitening safe?

Yes — our whitening is performed under dental supervision using professional-grade products for safe and effective results.

Can I combine cosmetic treatments?

Yes — you may combine treatments like whitening with bonding or veneers to achieve a full smile refresh tailored to your goals.

Emergency care

What counts as a dental emergency?

Severe pain, bleeding, swelling, knocked-out teeth, or lost fillings/crowns are examples of issues that may require urgent care.

Can I be seen the same day for an emergency?

Yes — we reserve appointment slots each day for urgent cases and aim to see you as soon as possible.

Do you perform emergency tooth extractions?

Yes — if a tooth cannot be saved, we offer safe, gentle same-day extractions when needed.

General

What makes Gibside Dental different from other dental clinics?

At Gibside Dental, we combine high-quality family dental care with advanced treatments in a welcoming, modern environment. As a private, family-run practice, we put patient comfort and personalised care first, whether you’re here for a routine check-up or a more complex treatment.

Who will I be treated by at my appointment?

Our skilled clinicians — led by Dr Samuel Row and Dr Harriet Beaty — deliver all treatments. You can expect honest advice, clear explanations, and gentle care from our team.

Are you currently accepting new patients?

Yes — we welcome new private patients from Burnopfield and the surrounding areas. Contact us to register or book your first visit.

How do I book an appointment?

You can book by calling 0191 743 4349 or emailing reception@gibsidedental.co.uk
. Our team will help you find a suitable time.

Payments & practical info

Do you offer payment plans?

Yes — we provide flexible options, including 0% interest-free finance and affordable monthly plans to help spread the cost of treatment.

Where is Gibside Dental located?

You’ll find us at Sandy View Buildings, Front Street, Burnopfield, NE16 6PU, with convenient on-site parking available.

Treatments

What does a routine dental check-up include?

Routine visits generally include a clinical examination, assessment of gum health, and tailored advice for your oral care. Additional services like scale & polish can be added for a more complete MOT of your dental health.

Do you treat gum problems like bleeding gums?

Yes — we assess and treat gum disease with professional cleaning and personalised guidance to help manage and improve your gum health.

Can children be seen at your practice?

Absolutely — we offer friendly, gentle care for children of all ages, helping families look after the oral health of every generation.

Do you use tooth-coloured fillings?

Yes — we use modern composite materials that match your natural tooth colour for a seamless result.

Testimonials

Google Review
S
star

Steven M verified

I’ve been going to Gibside Dental for just over a year now and can...

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K
star

Kirsty B verified

The team are so welcoming and friendly. I was a little worried about dentist...

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M
star

Marylii verified

Needed an emergency appointment for braces, and this was the only place nearest Durham...

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D
star

Dien E verified

Couldn’t be happier. Extremely professional, while still warm and caring at the same time....

Read more

L
star

Louise C verified

Had my first visit today for a full MOT (with a follow-up hygiene appointment...

Read more

A
star

Anne W verified

I hadn’t been to a dentist for 7 years due to fear. Gibside Dental...

Read more

K
star

Kathleen D verified

Very friendly and professional, put me at my ease as I am very nervous...

Read more

S
star

Sarah B verified

5 Stars – Excellent Invisalign Experience with Sam I had Invisalign treatment with Sam...

Read more

L
star

Loki verified

Absolutely great team, especially Harriet and Sam, surgery is immaculate, and they make you...

Read more

W
star

Wole B verified

Not bad actually, the process was fast and painless, done by Dr Karrar. The...

Read more

S
star

Stephen G verified

I first visited Gibside Dental for emergency dental care due to severe pain from...

Read more

S
star

Sarah F verified

Fantastic dental care! Sam is so skilled, high-technology dentist who is informative and caring....

Read more

star

Carly R verified

Haven’t been to the dentist in a while, and everyone (Sally, Britanie, and Samuel)...

Read more

D
star

Dyllan C verified

I had an excellent experience at this dental clinic! They have created such a...

Read more

G
star

Grace C verified

I had a dental emergency, and the team at Gibside Dental were empathetic and...

Read more

D
star

Dani B verified

Definitely the best dentist I have been to. I have a fear of dentists...

Read more

M
star

MR E verified

I had a fantastic experience at this dental clinic! The inside is beautifully clean...

Read more

S
star

Sarah J verified

I was seen very quickly today by Harriet and Sophie. They made me feel...

Read more

J
star

Janice L verified

It’s been a very long time since I needed any dental work, so that...

Read more

Google Review
S
star

Steven M verified

I’ve been going to Gibside Dental for just over a year now and can honestly say it’s the best...

Read more

K
star

Kirsty B verified

The team are so welcoming and friendly. I was a little worried about dentist visits due to past experiences....

Read more

M
star

Marylii verified

Needed an emergency appointment for braces, and this was the only place nearest Durham that took me in. Had...

Read more

D
star

Dien E verified

Couldn’t be happier. Extremely professional, while still warm and caring at the same time. They...

Read more

L
star

Louise C verified

Had my first visit today for a full MOT (with a follow-up hygiene appointment in a few days), it...

Read more

A
star

Anne W verified

I hadn’t been to a dentist for 7 years due to fear. Gibside Dental go above and beyond to put me at...

Read more

K
star

Kathleen D verified

Very friendly and professional, put me at my ease as I am very nervous of dentists. Couldn’t recommend them...

Read more

S
star

Sarah B verified

5 Stars – Excellent Invisalign Experience with Sam I had Invisalign treatment with Sam at...

Read more

L
star

Loki verified

Absolutely great team, especially Harriet and Sam, surgery is immaculate, and they make you feel...

Read more

W
star

Wole B verified

Not bad actually, the process was fast and painless, done by Dr Karrar. The aftercare plan is also good....

Read more

S
star

Stephen G verified

I first visited Gibside Dental for emergency dental care due to severe pain from an infection in a broken...

Read more

S
star

Sarah F verified

Fantastic dental care! Sam is so skilled, high-technology dentist who is informative and caring. I...

Read more

star

Carly R verified

Haven’t been to the dentist in a while, and everyone (Sally, Britanie, and Samuel) made me feel at ease,...

Read more

D
star

Dyllan C verified

I had an excellent experience at this dental clinic! They have created such a calm...

Read more

G
star

Grace C verified

I had a dental emergency, and the team at Gibside Dental were empathetic and booked me in the very...

Read more

D
star

Dani B verified

Definitely the best dentist I have been to. I have a fear of dentists due to previous experiences, but...

Read more

M
star

MR E verified

I had a fantastic experience at this dental clinic! The inside is beautifully clean and...

Read more

S
star

Sarah J verified

I was seen very quickly today by Harriet and Sophie. They made me feel so at ease. Sally at reception is really...

Read more

J
star

Janice L verified

It’s been a very long time since I needed any dental work, so that in itself was nerve-racking; however,...

Read more

Google Review
S
star

Steven M verified

I’ve been going to Gibside Dental for just over a year now and can honestly say it’s the best dental experience I’ve had. I’ve...

Read more

K
star

Kirsty B verified

The team are so welcoming and friendly. I was a little worried about dentist visits due to past experiences. However, Sam and Harriet are...

Read more

M
star

Marylii verified

Needed an emergency appointment for braces, and this was the only place nearest Durham that took me in. Had to wait until Monday for...

Read more

D
star

Dien E verified

Couldn’t be happier. Extremely professional, while still warm and caring at the same time. They actually listen, take the time to explain things and...

Read more

L
star

Louise C verified

Had my first visit today for a full MOT (with a follow-up hygiene appointment in a few days), it was wonderful to be greeted...

Read more

A
star

Anne W verified

I hadn’t been to a dentist for 7 years due to fear. Gibside Dental go above and beyond to put me at ease.

Read more

K
star

Kathleen D verified

Very friendly and professional, put me at my ease as I am very nervous of dentists. Couldn’t recommend them enough and thank them enough,...

Read more

S
star

Sarah B verified

5 Stars – Excellent Invisalign Experience with Sam I had Invisalign treatment with Sam at his previous practice, and I couldn’t be happier with...

Read more

L
star

Loki verified

Absolutely great team, especially Harriet and Sam, surgery is immaculate, and they make you feel relaxed and comfortable. Keep up the good work.

Read more

W
star

Wole B verified

Not bad actually, the process was fast and painless, done by Dr Karrar. The aftercare plan is also good. My overall view of the...

Read more

S
star

Stephen G verified

I first visited Gibside Dental for emergency dental care due to severe pain from an infection in a broken tooth. The tooth was extracted,...

Read more

S
star

Sarah F verified

Fantastic dental care! Sam is so skilled, high-technology dentist who is informative and caring. I have no fears or anxiety with Gibside Dental. If...

Read more

star

Carly R verified

Haven’t been to the dentist in a while, and everyone (Sally, Britanie, and Samuel) made me feel at ease, and the whole experience felt...

Read more

D
star

Dyllan C verified

I had an excellent experience at this dental clinic! They have created such a calm and welcoming atmosphere. Harriet, my dentist, was amazing —...

Read more

G
star

Grace C verified

I had a dental emergency, and the team at Gibside Dental were empathetic and booked me in the very same day. On arrival, I...

Read more

D
star

Dani B verified

Definitely the best dentist I have been to. I have a fear of dentists due to previous experiences, but I have attended Gibside, and...

Read more

M
star

MR E verified

I had a fantastic experience at this dental clinic! The inside is beautifully clean and immaculate, creating a welcoming and calming atmosphere. Harriet, my...

Read more

S
star

Sarah J verified

I was seen very quickly today by Harriet and Sophie. They made me feel so at ease. Sally at reception is really lovely, I...

Read more

J
star

Janice L verified

It’s been a very long time since I needed any dental work, so that in itself was nerve-racking; however, the customer service from the...

Read more

View All Testimonials

Get in touch

Contact us

Opening Hours

Monday
8:00 - 20:00
Tuesday
8:00 - 20:00
Wednesday
8:00 - 20:00
Thursday
8:00 - 20:00
Friday
8:00 - 17:00
Saturday
8:00 - 13:00
Sunday
By appointment only
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5.0
Google-review